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  Play Fair Basics  
 
One of the Play Fair Department's primary concerns is keeping Ingenio a fair and safe place for Advisors to conduct their business. In order to provide a fair and safe community, we ask that you carefully read our Member Agreement and policies that are incorporated into our Member Agreement and are contained in the Community Standards area of the Help section. In addition, we have provided a basic overview of our policies to assist you in creating your listings and in using Ingenio's services. Capitalized terms shall have the same meaning as in the Member Agreement.

While using the Ingenio service you may come across other Advisors who are in violation of our policies. We ask that you help the Play Fair team by submitting a Support Form and provide them with the details of the situation.

Personal Contact Information
Alternative Services
Spelling and Grammar
Investment Advice
Personal Websites
Advertisements
Feedback
Free Minute Promotions
Endorsements
Contests
Category Requirements
Psychic Content
Adult Content
Donations
Payment Information
Copyright Infringement

Personal Contact Information

The Ingenio Site allows for private, anonymous communications between Advisors and Members and we recommend that Advisors do not disclose personal contact information to Members. If you reveal this information, you do so at your own risk. Additionally, Ingenio does not recommend or encourage Members to use the Ingenio site to solicit other Members to meet with them in person.

Ingenio does not permit Advisors to post their personal contact information, such as email address, phone number, mailing address or Instant Messenger ID, on their listings or home page, unless required by law.

If a Member leaves personal contact information about themselves or about you in feedback, please submit a Support Form so that we may remove it. Please see the Privacy Policy if you have questions about the use of information you provide to Ingenio.

Alternative services

Ingenio does not permit Advisors to sell cam or video sessions on the Ingenio platform.

Spelling and Grammar

Listings must use proper grammar and correct spelling. When creating your listing we ask that you keep the following guidelines in mind:
  • Listings must be submitted in English
  • Use proper grammar and correct spelling.
  • Follow proper grammar conventions.
  • Symbols, numbers, and letters must represent the conventional meaning of the symbol.
  • Use proper and correct spelling. We may reject listings containing unconventional or incorrect spelling.
  • Use standard punctuation and capitalization.
  • Your listing title should not contain excessive exclamation points.
  • Your listing title should also refrain from unnecessary punctuation or symbols.
  • Do not use capitalization such as "FREE" or "TRY IT NOW."
  • Avoid gimmicky repetition such as "Responses are fast, fast, fast!"
  • Avoid using superlative phrases such as "The Best" or "Number 1 Rated" unless you are able to provide the source of the claim in the Summary or Additional Details sections of the listing.
  • Do not enter webpage links or URLs in the Listing Title.
  • Do not use profane or vulgar language, adult content or material.
Please follow proper grammar conventions. Symbols, numbers, and letters must represent the conventional meaning of the symbol. Use proper and correct spelling. Use standard punctuation and capitalization.
When creating your listing title please only use letters contained in the alphabet. Also do not use all capital letters, special characters or other unconventional writing formats.

Investment Advice

Advisors are not permitted to offer or provide advice, directly or through writings, as to the value of securities or as to the advisability of investing in, purchasing, or selling securities, or any report or analysis concerning securities.

Personal Websites

Advisors are permitted to post links or URLs on Ingenio to their personal website if that site provides customers with additional information that would help a customer decide whether or not to place a call to you. Advisors are not permitted to include the URL to any outside websites in listing titles or member photos.

Advisors are not permitted to post links/URLs on Ingenio to the following types of websites:
  • Merchandise-only sites.
  • Websites that include personal contact information, such as a non-Ingenio phone number.
  • Websites that solicit payment outside of Ingenio for a competitive service. Ingenio considers the following to be a competitive service: phone calls, chat, recorded content, and content exchanged via email, such as graphics or computer work.
Please note that Advisors may not provide members with alternative payment methods (such as PayPal, personal checks, money orders, etc.) for the above-mentioned services.

If you are unsure whether or not you are permitted to post a link on Ingenio to your personal website, please request Play Fair to review it, by filling out a Support Form and selecting "Play Fair Inquiry" from the drop down menu, Please be sure to include your member name and the URL of the website in question so that we may review it.

Advertisements

Ingenio does not permit Advisors to post advertisements for third party services, including without limitation, banner ads, on their listings or home pages.

Feedback

Ingenio does not permit Advisors to take any actions that may undermine the integrity of the feedback system. This includes leaving positive feedback for accounts that you own using secondary usernames or third parties.

If you would like to dispute feedback left on your listing, your proper avenue of complaint is to fill out a Support Form and select "Ratings / Feedback" from the drop down menu. You should not email the member to complain. Also, Advisors may not post customer's Member names or information on their listings without their consent as such activity constitutes harassment, which is a violation of the Member Agreement.

For more information, please read our Feedback Removal Policy.

Free Minute Promotions

Advisors may not offer free minutes, or any other type of giveaway, in exchange for ratings or written feedback.

Endorsements

Advisors may not solicit feedback, recommendations, ratings or endorsements from Members. Members should independently provide any feedback or ratings, which they of their own volition desire to enter concerning an Advisorís Services.

Contests

Ingenio does not permit contests, promotions, drawings, or games of chance.

Category Requirements

Advisors may only create listings that are relevant to the category they are placing them in.
Additionally, Advisors must have specific credentials verified to post listings in the following categories:
  • Legal: Advisors in this category must have the following credential verified on their listing: membership in the state bar (or the equivalent professional license) of the relevant jurisdiction(s) in which you provide legal services.

    At this time we are not accepting new listings into the Legal category.

  • Counseling & Therapy: Advisors in this subcategory must have one of the following verified credentials: (1) Licensed Psychiatrist or (2) Licensed or Registered Psychologist or (3) Licensed Marriage and Family Therapist (MFT) or (4) Licensed Clinical Social Worker (LSCW) or (5) or hold an equivalent state-issued license.

    In order for your listing to be listed in the Counseling & Therapy Category, you may be asked to provide proof of one of the aforementioned credentials after creating your listing before your listing can be accepted to appear on Ingenio.

  • Coaching: Advisors in the Coaching category provide general relationship advice, life and career advice, and family and parenting coaching advice. Advisors who are providing counseling or therapy or related health care services should be not be providing such services in this category and should be listed in the Counseling and Therapy Category.

    Advisors in the Coaching category shall not refer to any professional medical credentials stating that they are a licensed therapist or licensed medical professional or health care provider in any State, except they may simply list those licenses in the background information section of their listing, but say NOTHING more, e.g. LCSW, LMFC, LMFT, MFT (without including any sentence associated with those references).
Therefore, as an Advisor in the Coaching Categories, you shall not list State licenses or certifications or communicate any credentials of a medical or health care practice (even in the background portion of their listing) which either expressly or by implication suggest that you are providing medical or health care services or therapy in connection with the Ingenio Coaching Categories on this Site, or elsewhere (e.g., "I not only can provide coaching services, I am a medical doctor.") You as an Advisor in the Coaching Categories, thus, may describe your non-State regulated qualifications to be a coach and list your coaching training or related non-State regulated credentials or certifications, so long as you maintain a clear line of separation between coaching and medical (including therapy) services - the latter of which shall not be referenced, described or practiced when describing or providing Coaching Services in the Coaching Categories on the Ingenio Site.

Adult Content

To make Ingenio enjoyable for all members, Advisors are not permitted to create listings with adult-oriented content or with the purpose of providing adult-oriented conversation. For information on what Ingenio considers "adult-oriented," please see the Advisor Rules.

Psychic Content

The Ingenio Site should not be used for Psychic, Tarot, Astrological or Clairvoyant related advice. If you wish to give this type of advice you need to visit Keen.com and create a listing in the Psychic and Astrology category.

Donations

Soliciting donations from Ingenio members for services not related to the advice you are providing on Ingenio is not permitted.

Payment Information

Advisors must provide true, accurate and complete payment registration information and maintain it as current. Advisors must promptly update the personal contact information that you provide to Ingenio, as applicable. Advisors are not permitted to use false identities or impersonate any other person or use a name that you are not authorized to use.

Copyright Infringement

Advisors shall not use the site or its services to transmit, route, provide connections to or store any material that infringes the copyrighted works or violates or promotes the violation of the intellectual property rights of any third party.

If you believe that your work or Trademark has been copied on the Ingenio site in a way that constitutes copyright or Trademark infringement, please refer to Section 12 of the Member Agreement for instructions on how to file a claim with Ingenio's Copyright Agent or Trademark Agent.
 
 
 
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