Ingenio has adopted a policy of honoring refund requests up to the total available balance within a Member account.
To begin this process, please contact our Customer Support department with your request. If contacting Customer Support via phone, account validation is required. You will have to verify your username or email address and password.
Ingenio will also process requests for refunds received through the Support Form found in our Help section.
Upon acknowledgement of your request, unused funds will be debited from your Ingenio account and credited to the originating payment method within 5 to 7 business days. Ingenio will provide a confirmation number of receipt, if requested. If you have encountered an error in receiving a refund, please contact PayPal or your credit/debit card issuer for assistance. For certain financial institutions, it may take up to 30 days for a refund to reflect on your statement.
Additional reasons for a refund
Please note that refunds are automatically issued upon (i) you requesting that your account be closed, or (ii) if Ingenio makes a determination to close your account.
Ingenio reserves the right in its sole discretion to terminate a transaction in order to fulfill credit card industry regulations, payment processor and banking procedures, or in an effort to accommodate legal requests.
If a breach of our Member Agreement, customer error, technical issue or potential fraudulent transaction has been brought to our attention, Ingenio may also choose to issue a refund.
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