Last Revised February 1, 2012

We want every conversation you have on Ingenio to be a satisfactory experience. If it isn't, we'll credit your Member account for the amount of the transaction, up to a limit of $25.

To receive a refund, we ask that you do the following:

• Leave detailed, written feedback on the Member's feedback page describing why the conversation was unsatisfactory.
• Give the Member a one-star feedback rating.
• Fill out and submit our Customer Support form within seventy-two (72) hours of the call for which you'd like to be credited. Please include the transaction details as well including: time, date and amount when submitting your refund request.

We will review your claim and reserve the right to credit your Member account, either partially or in full, for the transaction. We reserve the right to refuse a refund.

For us to credit your Member account, you must have a valid payment method on file with Ingenio. Member account credits are made in Ingenio Dollars and are useable for future conversations. We will reimburse up to one unsatisfactory transaction per month.