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Advisor Basics
 Ratings and Feed back
 Ratings and Feedback
Once you’ve started taking calls, your rating and feedback history become one of the most important pieces of information that potential new customers have about you.

Your rating tells customers both how much experience you have taking calls on Ingenio, and how satisfied your customers have been with their calls with you. Here’s how your rating is calculated.

One of the first things most customers do when they’re considering calling an advisor is read the feedback he or she has received from past callers. That’s why providing good customer service is so important: future customers will be able to read how much past customers enjoyed talking to you.

Here are the rules for posting feedback.


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